Our refund policy has been updated to reflect the following terms: If you decide to cancel your order, there will be no processing fee. However, please note that any cancellation or modification must be made within 24 months from the time of purchase. Refund requests can be accommodated prior to your samples being received by the laboratory. Once the samples are received by the laboratory, no refunds will be issued, and testing will proceed as scheduled. In extenuating circumstances, please contact Canine HealthCheck during normal business hours to discuss cancellation and credit options.

We value our customers' satisfaction above all else. If for any reason you are not completely satisfied with your purchase, please reach out to our customer support team. We are committed to resolving any issues promptly and ensuring your experience with us is positive.

**Please note that shipping will not be refunded or credited once kits have been shipped.